🍁 Proudly Canadian - Handmade by women, supporting women, led by women

FAQ

Buying a Moroccan rug online is not an easy decision to make. Here are the most frequently asked questions by our customers.

Feel free to contact us if you have additional questions. You can either use the website chat, or contact us via email baboosh@baboosh.ca or by phone +1(647)673-8103.

Baboosh Moroccan Rugs

Where are your items made?

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Artisans workshops are located in the Middle Atlas mountains in Morocco.

Who makes the rugs?

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All our rugs are handmade by Moroccan women weavers. They never went to any design school. Their skills are inherited from their mothers and grand mothers.

What do you use to make your rugs?

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Our Casablanca, Assilah, Zagora collections and all custom rugs are 100% natural wool.

Our Tamuda collection is made of recycled material.

How can I recognize a high quality Moroccan rug on pictures?

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Check:

1) The density of the knots: The tighter and denser the knots are, the better the quality of the rug.

2) The irregularity of the knots: Moroccan rugs are handmade by more than two hands. The knots cannot be perfectly aligned. If they are perfectly aligned, the rug is machine made.

3) How soft the rug looks. Very often, Moroccan rugs from souks and from big home decor stores mix wool and cotton. This way, they are able to be cheaper. You will pay half price for this type of rugs but they will last a couple of years and you will have to invest in a new rug. 

Read more here.

How do I clean my rug?

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We recommend vacuuming your rug once a week.

Read our cleaning tips for Moroccan rugs here.

When will I be charged for my order?

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For available items, you will be charged once your order is placed.

For custom rugs, you will pay 50% of the price to place the order. The rest should be paid when your rug is ready to be shipped.

If you choose to go with payment plans, please read our policy here.

Custom rugs

What is the lead time for a custom rug?

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Depending on the dimensions of your rug and the complexity of the design, lead time will vary from 6 to 12 weeks.

What can be personalized?

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You can choose:

- The design

- The size

- The height of the pile (low, medium, high)

- The colors

- Tassels or no tassels.

What if the size I want is not available on your website?

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No problem! We can make any size for you! Contact us via the chat, by email baboosh@baboosh.ca or by phone +1(647)673-8103

Will my rug be the exact same as the one ordered?

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Your rug will be unique. It will be handmade, knot by knot. For this reason, it might have few variations in design and colors. This is what makes the beauty and uniqueness of our rugs :)

Can I draw my own design?

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Yes! You can absolutely draw your own unique design. Our artisans will do their best to reproduce it in the dimensions you need.

Can I order a design not listed on your website?

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Yes! You saw a design you liked on Pinterest or Instagram? Share it with us, we can make a similar rug for you.

Speak to us on our chat, send us an email baboosh@baboosh.ca or call us +1(647) 673-8103

When will I be charged for my order?

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For custom rugs, you will pay 50% of the price to place the order. The rest should be paid when your rug is ready to be shipped.

If you choose to go with payment plans, please read our policy here.

Shipping & Delivery

When will I receive my order?

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If you have ordered an item available in our inventory, you should receive it within 3 to 10 business days.

If you have ordred a custom rug, lead time will be 6 to 12 weeks + 3 to 10 business days for delivery.

How do I know my order is shipped?

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We will be sending you an email with tracking numbers. We use Canada Post for orders shipped from Toronto, and Fedex for orders shipped from Morocco.

Is shipping free?

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Yes! We offer free shipping in Canada for all our items.

We also offer free worldwide shipping on rugs.

Do you ship worldwide?

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Yes! All our rugs are shipped worldwide.

Will I have to pay additional fees (customs, taxes)?

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For all your rugs' orders, you will have to pay custom fees that are out of our control. That's why we are unable to give estimations. However, this amount is small.

Are your items shipped from Canada or from Morocco?

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Most of our rugs are shipped from Morocco.

The rest is shipped from Canada.

Returns

Do you accept returns?

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Yes with some conditions. Please refer to our return conditions.

Please note that items on sale and custom rugs cannot be returned.

Payment Plans

Do you offer payment plans?

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Yes we do offer payment plans for all our custom rugs as well as rugs that are $1,000 and more. Please read our Payment Plans policy.

When will I be charged for my order?

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For available items, you will be charged once your order is placed.

For custom rugs, you will pay 50% of the price to place the order. The rest should be paid when your rug is ready to be shipped.

If you choose to go with payment plans, please read our policy here.

Interior Designers

Do you offer trade discount?

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Yes we do! If you are an interior designer, hospitality design, architect, home stager, decorator, please contact us via email baboosh@baboosh.ca, by phone +1(647)673-8103 or by filling in this form. We will get back to you within 1 business day.

About Baboosh

Where are you based?

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Baboosh is a Canadian company based in Toronto.

Do you have a showroom?

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No. We are exclusively online.

Where is your inventory?

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Our rugs are stored and shipped from Morocco.

All other craft is stored and shipped from Toronto.

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